Cancellation Policy

The following terms and conditions apply to all orders placed on our website. We reserve the right to amend these terms without prior notice whenever deemed necessary and to use our discretion for any final decisions about issues between our two parties when applicable.

ORDER ADJUSTMENT/CANCELLATION

After finalizing the checkout of an order, you may adjust its information by contacting us via support@mvrart.com within 06 hours. If you do not make any changes to your order within 06 hours, the order will be sent to production, and you will have to waive the right to adjust the order details or to cancel it.

  • The design of personalized items cannot be adjusted after the order is successfully finalized.
  • The item quantity in a discounted order and the product type of your order, you can not make changes to your ordered item’s colour and/or size unless that change results in any fluctuation in the price of the final item.
  • The item quantity in a discounted order and the product type of your order cannot be changed. If you have any need for these changes, please contact us to cancel the order, after which you can then place a newly revised order.

* Please note that if you cancel your order within 06 hours of order placement, you will be responsible for the full payment fee as this fee is non-refundable.

DISCLAIMERS

  1. You must provide all information and/or documentation in connection with your order(s) placed in our store upon request. We reserve the right to suspend or terminate your customer account if you fail to provide the information and/or documentation requested or if you provide inaccurate or fraudulent information.
  2. We shall not be responsible for any damage, claims, liabilities, costs, harms, inconveniences, business disruptions, or expenditures of any kind that may arise as a result of or in connection with any used or stored products purchased from our store.
  3. When you submit a purchase, the risk of order loss is transferred from our store to you/your party once your order is delivered to the carrier. You will bear all related liabilities and risks during the third-party transportation of your order.
  4. We shall not take any liabilities for any loss or shipment delivery failure due to: recipient’s unavailability, incorrect or insufficient addresses, or package refusal Therefore, kindly ensure your information is correct before checking out. After your order is completed, if you find any mistakes in the order confirmation, please contact us at support@mvrart.com as soon as possible to receive prompt support.